Ethics and Compliance

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Conexão Minerva – Internal and External Ombudsman

ODS 16
2019 2020 2021
Number of reports received 235 201 186
Internal Public 201 175 164
External Public 34 26 22

Context

Conexão Minerva is the Company’s internal and external ombudsman channel. Through this channel, internal and external stakeholders can make suggestions, file compliments and report any potential violations regarding standards, policies, and legal regulations. The channel is managed by a third-party company, ensuring the anonymity of the whistleblower in the event they so desire. This service is available 24 hours a day, seven days a week by telephone, internet, e-mail or mail. All claims received have been handled throughout the year.

Training on Integrity and Ethical Conduct

GRI 205-2 ODS 16
2019 2020 2021
Number of employees eligible for training - 2,161 4,019
Number of employees who received training - 1,804 3,781

Context

Training on the Code of Ethics – Guidelines of Conduct and on policies of integrity are carried out annually for all employees in leadership positions and in the administrative sectors. In 2020, the training was applied to operations in Brazil and in 2021, it was expanded to all countries, made available via an online platform.

Training on Integrity and Ethical Conduct

GRI 205-2 ODS 16
2019 2020 2021
% of Employees trained - 83,5% 94,1%
Directors - 65,2% 75,8%
Management - 90,5% 100,0%
Coordinators, Supervisory, Leadership - 84,2% 92,8%
Administrative - 83,9% 96,1%
Operational - 58,3% 90,2%
Trainees, Interns and Young Apprentices - - 98,8%

Context

Training on the Code of Ethics – Guidelines of Conduct and on policies of integrity are carried out annually for all employees in leadership positions and in the administrative sectors. In 2020, the training was applied to operations in Brazil and in 2021, it was expanded to all countries, made available via an online platform.

Reported Incidents of Corruption

ODS 16
2019 2020 2021
Number of cases of corruption under investigation and/or in process - - -

Context

The Company conducts risk analysis in 100% of its operations for the purpose of monitoring ethics and integrity issues and compliance within the guidelines of the Code of Ethics and Conduct Guide. In 2021, it incorporated into its controls a technological tool of due diligence to assess integrity and socio-environmental risks throughout the value chain, including suppliers, customers and other partners.