Ethics and Compliance
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Conexão Minerva – Internal and External Ombudsman
| 2019 | 2020 | 2021 | |
|---|---|---|---|
| Number of reports received | 235 | 201 | 186 |
| Internal Public | 201 | 175 | 164 |
| External Public | 34 | 26 | 22 |
Context
Conexão Minerva is the Company’s internal and external ombudsman channel. Through this channel, internal and external stakeholders can make suggestions, file compliments and report any potential violations regarding standards, policies, and legal regulations. The channel is managed by a third-party company, ensuring the anonymity of the whistleblower in the event they so desire. This service is available 24 hours a day, seven days a week by telephone, internet, e-mail or mail. All claims received have been handled throughout the year.
Training on Integrity and Ethical Conduct
| 2019 | 2020 | 2021 | |
|---|---|---|---|
| Number of employees eligible for training | - | 2,161 | 4,019 |
| Number of employees who received training | - | 1,804 | 3,781 |
Context
Training on the Code of Ethics – Guidelines of Conduct and on policies of integrity are carried out annually for all employees in leadership positions and in the administrative sectors. In 2020, the training was applied to operations in Brazil and in 2021, it was expanded to all countries, made available via an online platform.
Training on Integrity and Ethical Conduct
| 2019 | 2020 | 2021 | |
|---|---|---|---|
| % of Employees trained | - | 83,5% | 94,1% |
| Directors | - | 65,2% | 75,8% |
| Management | - | 90,5% | 100,0% |
| Coordinators, Supervisory, Leadership | - | 84,2% | 92,8% |
| Administrative | - | 83,9% | 96,1% |
| Operational | - | 58,3% | 90,2% |
| Trainees, Interns and Young Apprentices | - | - | 98,8% |
Context
Training on the Code of Ethics – Guidelines of Conduct and on policies of integrity are carried out annually for all employees in leadership positions and in the administrative sectors. In 2020, the training was applied to operations in Brazil and in 2021, it was expanded to all countries, made available via an online platform.
Reported Incidents of Corruption
| 2019 | 2020 | 2021 | |
|---|---|---|---|
| Number of cases of corruption under investigation and/or in process | - | - | - |
Context
The Company conducts risk analysis in 100% of its operations for the purpose of monitoring ethics and integrity issues and compliance within the guidelines of the Code of Ethics and Conduct Guide. In 2021, it incorporated into its controls a technological tool of due diligence to assess integrity and socio-environmental risks throughout the value chain, including suppliers, customers and other partners.