Product Quality and
Respect for Life

All of the South American units are certified by an independent organization in accordance with internationally recognized standards for food safety management systems and recognized by the Global Food Safety Initiative (GFSI).  

Integrated Management System Policy

Among the tools used in daily monitoring is a matrix of quality indicators, used to identify potential issues to be corrected in the process, as well as best practices and opportunities for continuous improvement to be applied in all our industrial units. This data is the basis for establishing targets, which are reviewed annually, or as needed, promoting the continuous improvement of the standards of operation, manufacturing and product supply in all its businesses. 

In addition to internal risk analysis procedures, there are daily monitoring and verifications, external audits for quality and product safety carried out by the Departamento de Produtos de Origem Animal – DIPOA from the Ministério da Agricultura, Pecuária e Abastecimento (MAPA) and equivalent responsible bodies in Argentina, Colombia, Paraguay and Uruguay, in addition to customer audits. 

Our Customer Service channel is available at all times in order to clarify any doubts and receive complaints, suggestions and compliments. Our objective this channel is to be able to provide a positive experience to our customers, evident by the fact that we have been awarded the RA1000 Seal on Reclame Aqui.

Companies awarded this seal, according to the site itself, have demonstrated to their consumers the commitment they have with their post-sales, thereby raising the degree of confidence in their brand, services, and products. 

Our concern begins at the point of cattle acquisition and extends to rigorous evaluations of handling and the application of best practices in industry practices and control of suppliers. 

In addition to following the laws in force set forth by the countries in which we operate, our operations are based on internationally recognized codes and protocols. We are guided by Regulation 1099, of the European Union; the Protocol of the North American Meat Institute (NAMI), of the United States; and the Traceability Regulations of the European Union and Chile. 

We are committed to carrying out humane slaughter and stunning on 100% of the animals, regardless of their species, except those destined for specific markets with religious convictions. All raw materials of animal origin acquired for processing (broilers, pigs, lambs and fish) in the country, are guaranteed to be 100% stunned before slaughter. 

Batches of animals received at Minerva units are accompanied by a Statement from the Producer and by Letters of Guarantee, confirming non-use of hormones and antibiotics, in addition to a full description of veterinary medication used on each animal, respectively. 100% of the batches must come with documentation containing specific information about the animals that will be slaughtered, such as medication administration and the non-application of some anti-parasitic drugs. 

Training 

Training of our teams has been essential for the preservation of animal welfare, as one of Minerva’s key initiatives. Our training processes are directed at all professionals, direct and third parties, that work with live cattle handling and cattle transport drivers. The corporate teams of Quality, Cattle Purchasing and Sustainability are also frequently trained through talks, seminars, workshops and national conferences.   

With the aid of independent consultants, these campaigns are designed to strengthen the animal welfare culture.

Last year, we conducted 292 training courses, with 486 employees participating and a further 1,419 third party personnel (drivers, farm and ranch workers). 

Amyris

Biotechnology company focused on the development of various products, especially in the segment of animal protein-free, reconstituted proteins, via fermentation processes, including natural fermentation preservatives that allow for significant changes in the process of beef storage and transportation. 

The process of developing molecules via fermentation is one of the most advanced and efficient alternatives in the search for a food production model with less impact on the carbon chain, thereby contributing to the sustainability of our planet.